A business services and operations group that facilitates transactions by managing the interfaces between business and customers
We are passionate in what we do. We have a “can-do” approach to every task and problem we face. When we hand-off a task, it is complete to all its requirements
We are fast and proactive, yet flexible. We strive to give the quickest and best service to our customers (both internal and external).
We have developed and will continue to develop the knowledge and capability of Innovation not only in solving customer problems, but in designing cost effiective and efficient solutions.
We show high integrity in everything we do. We are loyal to our responsibility, and complete what we are assigned to do.
We accommodate our customer to the best of our capability; and even beyond, if possible. We serve with a smile, dedication, and commitment.
ABANA will work closely with its customers to improve the efficiency and profitability of their operations with the latest in technology and the finest in service.
By putting the customer's best interests and satisfaction ahead of everything else, ABANA will carefully select products and services from those vendors who share ABANA's standards for high quality and superior customer service.
ABANA's success depends on the creativity, hard work and dedication of its employees. In return, ABANA provides its employees with the opportunity for advancement, job security, recognition of a job well done, and the satisfaction of working together for the well-being of their families, the Company, and the Country.
As part of our commitment, we deliver value services to our customers in three major sectors Financial (Banking), Telecom and ABANA cash Services.
ABANA is a service company specializing in providing technical services for mission critical situations anywhere in the Kingdom. ABANA focuses on developing solutions for businesses by combining the latest technology in both hardware and software and end-to-end services that are in line with international standards.
Over the years, ABANA have developed its service infrastructure and capabilities that is focused on offering end-to-end outsourcing services to its customers.
Experienced in delivering end-to-end solutions by combining products, software, and services into a single offering
In-house software development team for system development and integration and local support availability
Continuous improvement through internal and external quality audits, manpower trainings, and performance reviews and planning sessions
US in numbers:
“We at ABANA Enterprises Group Company, commit to provide excellent quality products and services that satisfy our customers;
We dedicate ourselves to:
These we can fulfill with the highest degree of Competence, Dedication, Teamwork and Integrity”.
ABANA could not be built and risen without our great managers who dedecated their times and efforts to make ABANA what it is today…
We build and maintain a strong long-lasting relationship with all of our customers
and partners, we have taken this relationship beyond, ABANA, our customers and
partners are now one family.
ABANA developed service solutions especially tailored to meet the unique and different needs of its customers. As part of its commitment to deliver value services to its customers, the company constantly improves and develops its services.
ABANA has a strong in-house software development team. The team is responsible for any customized software development, integration, and implementation.
The software development team has in-depth experience in customising and integrating various solutions to different back-end applications, such as banks core banking applications.
Some of the products that have been successfully integrated with some of the banks’ core applications are the teller cash recycler (TCR), customer flow management (CFM) system , among others.
ABANA’s Automated Teller Machines (ATMs) are successfully integrated with core banking switch. ATM monitoring and incident management solutions were also implemented.
ABANA have customised and integrated a postal application with postal backend (financial) system.
ABANA’s software development team also developed a web-based field service management application to support its SLA management, and a site audit application to support is quality audit projects.
ABANA software development services are founded by solid experience, qualification, and competencies of its team along with efficient software development process.
ABANA CASH MANAGEMENT SERVICES renders a full outsourcing model to KSA banks and the financial sector, this service includes but are not limited to:
– ATM outsourcing including:
– Cash Management services (CMS):
ABANA invest substantially in service rendering models, to deliver best practice outsourcing models to our clients kingdom wide.
ATM is the first company in the Kingdom to introduce an end-to-end ATM management outsourcing model.
ABANA offers a “one-stop shop” that will allow banks to focus on its core banking services. ABANA’s comprehensive and integrated services and processes can significantly improve ATMs deployment and time to market.
• Site preparation (civil works, electrical, kiosks, pylon, & other accessories
• Municipality approvals
• Utility services installation
• CIT services (cash management, cash sorting, reconciliation, etc.)
• ATM and security equipment installations
• Cash forecasting
• First and Second Line Maintenance (FLM & SLM)
ABANA offers a unique service to ensuring that sites (branches or ATM sites) are in compliance with the customers’ quality standards.
ABANA provide site quality audit services based on a pre-established and comprehensive quality checklist, criteria, and points system. ABANA use quantitative and qualitative techniques to measure the quality level of the sites.
ABANA quality audit findings are supported by facts and detailed information and photos uploaded to a site audit application where customers have direct access. The application has a dashboard, and various reports that will enable its customers to get an over-all perspective of the quality situations of its branches and ATM site and dig deeper to the smallest details of information.
The service has Kingdom-wide coverage.
The Fast Track™ Service is the backbone of ABANA’s support operations.
Over the years, ABANA have established a reliable service infrastructure capable of responding to requests for services efficiently and effectively through our 21 service centers Kingdom-wide coverage and 600 Field engineers, technicians, and support staff. We are currently servicing around 25,000 machines, equipment, and systems.
ABANA is an ISO 9001:2008 certified company attesting to ABANA’s commitment of delivering reliable quality of services. ABANA has a well established operational processes and procedures.
ABANA offers variety of services with different response and resolution time according to mutually agreed service level agreement (SLA).
Warehousing and logistics
ABANA recognizes the growth in telecommunication sector and the need of the industry for fast and reliable services from well-trained and skilled technical personnel.
ABANA brought in its in-depth experience in end-to-end outsourcing services from the banking to telecommunication sector. ABANA’s project management team ensures that service level agreement is complied with and project is executed to achieve the agreed objectives.
ABANA is one of the first companies contracted by Saudi Telecom Co. (STC) for the WiMax implementation in Saudi Arabia.
ABANA is also working with STC for its corporate clients on the ADSL and IPVPN circuit.
ABANA has more than 250 telecom engineers and technicians strategically scattered Kingdom-wide.
ABANA offers variety of services and products to the telecommunication sector. It includes:
ABANA’s Mobile Branch concept is to bring banking services to customers wherever they are especially on high traffic areas for a limited time. The Mobile Branch services include:
ABANA’s long track record of excellence led to many awards. ABANA’s history represents its capability of offering top quality services to its customers.
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We are very pleased to hear from you, please do not hesitate to contact us in any channel you like.
P.O.Box 3879 Riyadh 11481
Kingdom of Saudi Arabia
Makkah Road cor. Al Rida'a St.
(opposite of Saudi Cancer Society office)
Um'al Amam District
King Abdulaziz St., Al Rawdah District
Al Aqrabiah District (near Tamimi Market)
Al Saleem Bldg., Al Naziyah District, near corner Al Khabib St. and Al Malik Fahad Road
King Khalid St., Al Mahattah District
Idrees Ragheb St. cor Al Sadey St. (near Madinah Road)
Military City Area
Ibrahim Khalil St., Ash Shawqiyyah District
25th St., Ash Shuhada Ash Shamaliyyah District
Al Kharj Central Region
Dammam Street, Khalidiah District
Al Baladiya Area (near Akariya Mall)
Hafer Al Batin
Dharan St., Mubarraz District
Al-Munawarah near Al Matar Road
Najran Southern Region
Gold Souk, Al Khalidiah District
Prince Sultan St.