News

QMATIC rewards ABANA a certified partner status

7/17/2011

ABANA has been rewarded by Qmatic the status of a certified partner.

The certification recognizes the successful compliance of ABANA with Qmatic certification program.

The certification was given by Qmatic’s Niklas Martinsson, head of channel management, and Michael Hallén, chief executive officer.

Qmatic is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. Qmatic operates in 122 countries with 51,800 installations globally in the finance, retail, travel, healthcare and public sectors.

Every year a Qmatic system is used 1.8 billion times somewhere in the world.

ABANA has over 30 years of diverse experience in providing innovative products and solutions, and value-added services to the banking and telecom sectors of Saudi Arabia.  

ABANA pioneered the Fast Track™ service – the one hour solution.  ABANA’s service strength include 19 service centers and more than 450 field engineers and technicians and support staff strategically scattered Kingdom-wide and in-house software development team and bi-lingual help desk agents.