ABANA prides itself on its responsive field service. With our FAST TRACK® service, ABANA promises to resolve a field service problem within 60 minutes of your phone call (in major cities). We promise not just to arrive at your site within one hour, but to also resolve the problem. We offer this service 24 hours a day, 365 days a year. The FAST TRACK service is available in all cities and their surrounding areas in which ABANA has a branch.

The ABANA team has been developing and testing FAST TRACK® for over four years. In preparation to offer this initiative, ABANA installed new software and hardware systems; these included a web-based help desk application, WAN support, a fully-automated voice mail system, e-mail integrated fax server, web presence (www.abana.com.sa), Microsoft Exchange based e-mail and a complete Help Desk system that allows us to closely manage our customer service operations. ABANA Help Desk dispatches technicians from its 15 branches around the Kingdom - day and night, every day.

As a valued ABANA customer, each customer will be automatically enrolled in the FAST TRACK®. Just call ABANA Help Desk at 800-124-4244 the next time a money counter, POS terminal, ATM or any of our products needs service.

ABANA is the market leader in service quality. The ABANA team sets the standard by which all other service providers should be measured.