Queuing System: Its Role in The Organization
According to INVESTOPEDIA that the definition of ‘Queuing Theory’ is a mathematical method of analyzing the congestions and delays of waiting in line. Queuing theory examines every component of waiting in line to be served, including the arrival process, service process, number of servers, number of system places and the number of “customers” (which might be people, data packets, cars, etc.). Real-life applications of queuing theory include providing faster customer service, improving traffic flow, shipping orders efficiently from a warehouse and designing telecommunications systems such as call centers.
Queuing System is a part of the Customer Flow Management system which is considered as a central server solution that provides all your branches with advanced customer reception, routing and interaction management tools, with optional appointment scheduling and staff planning applications. These systems organize the place in one way or another. Companies, banks and institutions have queuing systems in the customer service systems in order to be as organized as possible.
Being organized, adds proficiency to the work and make it more reliable. ABANA offers a lot of queuing machines such as; QMatic-Direct, Q-Matic Vision™ and Ticket printers. These machines create a more pleasant environment for both customers and staff and make sure that the customers are served in a fair and organized manner, improve your customer service and your organization’s effectiveness and achieve cost-effective customer service and optimize your staffing. ABANA presents these machines for several purposes; prioritize certain services, centrally monitor branch traffic and performance and customizable to meet your specific requirements through script programming and customized statistical reports. ABANA is pleased to offer its customers well qualified machine from ancient companies in the field to help the customers developing their own business in a professional way. All in all, queuing and customer flow management systems are one of the most important systems that a company needs to have to be professional in the market.