Fast and reliable services.

Providing responsive time-to-market and after-sales support.

ABANA’s service capabilities has been developed and being continuously developed to respond to the changing and diverse market requirements.

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E2E ATM Managed Services

Our End-to-End ATM Managed Services is focus on delivering results, not just provide products and services. 

Our comprehensive solution include the following:

Project:

  • Project management – from initiation to sign-off
  • Product & Service design - Finalize product/service design and specifications
  • Software - Development, customization, and integration of software to clients’ backend solutions
  • Site preparation - Acquisition of gov’t. permit, site design, civil works, site construction, pylon & kiosks installation
  • Site survey - Develop survey checklist. Ensure site readiness prior to delivery & installation of equipment
  • Installation and Go-live - Delivery & installation of ATM and other equipment at specified site or location; making equipment go-live


Operations:

  • Command & Control Center - 24/7 Help Desk (on-site or at customer premises/off-site or at ABANA premises); Remote support, SLA management, trouble ticket management, single-point-of-contact (SPOC), equipped with service & resource management system, IVR system, and toll free number.
  •  Cash Management – FLM, CIT, Cash center management, cash forecasting and reconciliation
  • Field Services (SLM) - Emergency response & scheduled PM, vehicle tracking, mobile-app to update trouble tickets