Technical Services

Field Services
Our Clients’ success is our success. Our main objective is to ensure that our Clients machines, equipment, or systems are up and running the maximum time possible.
We specialize in providing technical support services for mission-critical situations anywhere in the Kingdom.
We have 4 decades of experience in providing value-added services to premier organizations such as banks, telecom companies, and government and private institutions in Saudi Arabia.
Over the years, we have invested and developed our service infrastructure and capabilities that is focused on providing fast and reliable services to its Clients.
Our Maintenance Services includes Help Desk services, which serve as the Single-Point-of-Contact (SPOC) to Clients; and Field Services, which offers emergency response and scheduled preventive maintenance services. We carryout on-site repair of equipment or provide back-up units, if necessary, depending on agreed Service Level Agreement (SLA).
Our Help Desk provide Clients with update on each trouble tickets or service requests and regular reports on actual performance against SLA.
Our SLA is flexible and can be tailored to meet diverse client’s requirements.
Our presence Kingdom-wide enables us to provide fast response times to any client request for service Kingdom-wide.
Our 24/7 Help Desk is capable of managing diverse operations involving single to multiple vendors.
Our Help Desk is equipped with the necessary tools and technologies that will allow us to manage and deliver positive results.